Read Our Reviews
Andrea Kay Bouman
Was visiting from out of town and needed some quick work done. The manager was super nice and kept me informed on the progress while they were working. The shop was clean, and they had coffee, a cappuccino machine, magazines, and Wi-fi available for waiting customers. The service was quick, reasonably priced, and they provided me with very detailed information of everything they found and fixed. I was also surprised to be given a coupon for a free car wash at checkout, and they even left a “thank you” mint on the seat of the car. Overall, a great experience, which I feel can be difficult to find in automotive repair.
Honest repair shop, who goes out of their way for customer service as well. My first interaction with them was in an emergency when something came loose under my car. They were able to fix it quickly and sent me on my way with no charge. As a way to say thanks, I scheduled an oil change. Over the years, I’ve had a few other major issues, and they have been straight-forward, but honest with what needed to be fixed. They were always willing to explain the problem in detail. From that first incident, to every other issue since, they’ve gone out of their way to earn my repeat business. I don’t know if they had any idea how valuable that free fix was going to be.
I have been a customer for years. The guys at Brausens treat me like family and I would not go anywhere else.
Been going here for years same as my mom. They are amazing at what they do and have helped me with any problem on my cars over the years. Really love them.
Almost every company I’ve ever heard of talks about “customer service” as being on their list of priorities. However, for most companies this is nothing more than lip service, not with Brausen. I’ve dealt with Jake several times, and I continue to go back because of his commitment to customer service. I just had the coolant system on my vehicle go out. Not only did Jake (and Brausen) get my car fixed by the next morning, but Jake also helped me stack some coupons together to save a lot of money. It was definitely worth the trip.
I went to Brausen last winter for an oil change and was blown away by how nice they were. It’s an auto shop–you’d expect decency, but this was like a hotel concierge. They guy (Trevor?) was extremely hospitable, and I made myself at home in the lobby (wifi and good coffee–even a cappuccino machine) to get some work done. When they were finished, they gave me a free car wash voucher and a mint on my passenger seat!! So when my check engine light beckoned recently, I knew I had to go back to them. Not only did they take care of the issue for LESS than what was quoted, they were just as friendly: offered me a ride home if I needed, and again left a car wash voucher and mint in my car. I’ve been to a lot of auto shops–nothing like them.
Thank you for considering Brausen Repair Centers!
We look forward to earning your vehicle service and repair business.